The Internet has been a big blessing for everyone. It has made everything easy and reachable. Apart from this, it has made us dependent on it. We simply cannot imagine a day without it.
One great thing that the internet has gifted us is calls, both voice, and video. You are missing someone, need to connect with your business partner, video calls are here.
Cloud telephony, is something that has brought us closer and made our lives easier. This has been of great help for businesses. It enables you to move your businesses’ phone services to the cloud.
There are many cloud telephony service providers in India to help you with your business. These include- Skycalls, Exotel, WebXion, MyOperator, etc.
What is Cloud Telephony?
Benefits of Cloud Telephony in a Business
Best Cloud Telephony Service Providers in India
What is Cloud Telephony?
In simple words, it is a phone system that works with the help of an internet connection. This helps to make and take internet-oriented calls from smartphones or desktops. This technology has replaced the conventional systems of PBX, EPBAX with the cloud.
Every call that a business receives gets routed through the cloud servers. This enables the features of IVR (Interactive Voice Response) and calls recordings without any extra equipment. Thus, saves the businesses from any added investment.
Cloud telephony is the communications hosted by a third party. This party is a service provider that is outside the organizations using them. Here the communications happen with the help of the public internet.
Hence, cloud telephony makes the businesses’ communication process easier and more efficient.
Benefits of Cloud Telephony in a Business
Cloud telephony shifts an organization’s phone system to the cloud. The use of the internet makes the communication process more efficient and wider. Here are certain benefits of using cloud telephony in a business:
Improved Access and Control:
Moving phone systems to cloud telephony provides improved control and access to data. One can access the business information anytime and anywhere when it's on the cloud. Your data stays with you all the time so, there is a lesser risk of loss.
Always Updated
With cloud telephony, you do not have to worry about your business communication getting outdated. The technology keeps your business’s communication updated all the time. In this way, you don’t have to make any manual adjustments in your process. This saves time and improves efficiency.
Cost-Effective
Nowadays many cloud telephony service providers are available. This saves you from making any extra investment on hardware or telephone lines. You can opt for simple monthly plans that are less costly than the traditional process. Thus, cloud telephony makes the business communication system cost-effective.
Best Cloud Telephony Service Providers in India
Cloud telephony has made business communications easier than before. Modern businesses today like to rely on technology than traditional methods. Here are some of the top cloud telephony service providers in India:
Skycalls
Skycalls offers EPBX telephone solutions based on the cloud. One can move their business communications to the cloud within an hour with this. This enables remote work and is cost-effective. Skycalls also ensure more productivity and a better experience for the customers.
It offers many services. For example- IVR, Bulk message solutions, missed call service, toll-free numbers, call centre solutions, etc.
Pulse
Pulse is one of India’s leading cloud telephony service providers. This offers a new promising business communication, powered by cloud IVR. It makes the communication model simple and strong. It ensures great quality and a more guarded process without any huge investment.
It offers call conferencing, call monitoring, call management, IVR voicemail, and dashboard accessibility.
MyOperator
The cloud telephony service provider was founded in 2013 in Delhi. This enables automated call handling based on the cloud. This makes business-customer communication more advanced and secure.
MyOperator offers many features. These include call tracking, call reports, call recording, IVR solutions, and more.
Exotel
Exotel is another popular cloud telephony service provider in India. It was founded in 2011 and is headquartered in Bengaluru. It offers cloud-based communications to Indian and Southeast Asian startups and enterprises. Its services enable the companies to keep up with the latest technology and deal with real-world problems.
Exotel offers services like number masking, automated calls, IVR solutions, and more.
CloudConnect
The cloud telephony service provider was founded in the year 2018. It has its headquarter in Delhi. It helps to make the business communication process more efficient. This in turn contributes to sales empowerment.
CloudConnect comes with many features. These include call monitoring, conference dial-in, guest management, IVR, instant messaging, and more.
CallHippo
CallHippo is a popular Indian VoIP (Voice over Internet Protocol) based on the cloud. It was founded in the year 2013. This uses cloud computing to offer internet-based telephony networks for companies. It contributes to better sales and increased productivity. The best thing about CallHippo is that it is easy to use and cost-effective.
It analyzes calls through recordings, employee productivity, and customer acquisition cost. Its features include contact management, recording, third-party integrations, reporting and statistics, and more.
Servetel
Servetel, an Indian cloud-based telephonic solution was founded in 2017. It is another popular and easy-to-use cloud telephony service provider. It offers innovative, convenient, and money-saving cloud solutions to the business communications model.
Servetel Communications Private Limited offers various solutions. These include IVR, virtual number, toll-free number, bulk messaging, and more.
Jeenal Jain
Ozonetel
Ozonetel was founded in the year 2007 by a great team of technologists. Its cloud-based telephony solutions support various agents around the world. It was one of the earliest platforms to provide cloud telephony services. It has all the tools that ensure agent productivity and improved customer experience.
Ozonetel comes with many modern solutions. These include auto-dialers, dashboards with live call monitoring, AI-enabled omnichannel solutions, complete call centre solutions, and more.
Conclusion
Whether big or small, every company needs a strong and efficient communication model. Hiring people to handle phone calls 24/7 can be difficult. So, indulging in cloud telephony services is important for any business. This not only makes the process cost-efficient but also increases productivity and reliability.
Now more businesses are looking for Interactive Voice Providers for their communications. In India, we have many cloud telephony service providers like Exotel, Pulse, and more. Thus, these help businesses with automated and updated communication solutions.
FAQs
What is Cloud Telephony services?
Cloud telephony is a phone system that runs over an internet connection.
How does Cloud Telephony work?
Cloud telephony works through a Voice Over Internet Protocol. The communication devices are hosted over the service provider's premises and are made accessible to the customers through the cloud.
Which are the best cloud telephony services in India?
Top Cloud Telephony service providers in India are:
- Skycalls
- Pulse
- MyOperator
- Exotel
- CloudConnect
- CallHippo
- Servetel
- Ozonetel