An evident sign of changing times is the increasing number of social media users. These users are also customers that engage with your brand and your customers. Hence, it becomes crucial to garnering your customer’s support in order for your business to thrive.
In an era where users are more aware and demanding than ever before, brands and businesses require something to improve their customer service and engagement.
This is where Helppier steps in.
What is Helppier?
Helppier is a customer experience tool that will help you create interactive guides and on-page support content for your customers. Not only will you be able to create step-by-step tutorials on your website but also be able to monitor your users’ behavior, create on-product messages, and receive feedback.
All this without ever learning to code!
Generating leads and converting them into customers is a process that takes time. You need to be able to address their queries as well as focus on acquiring more users. But, instead, Helppier makes customer engagement a piece of cake by automating the onboarding process.
StartupTalky
Helppier - Features
Welcome your customers
First impressions are always crucial, so make yours count. With Helppier, you can engage with users as soon as they log in to your app. You can send them personalized messages and videos to increase your engagement rate from day 1.
Automate customer support
Create mini-tutorials, contextual tips, and walkthrough videos to show new users how to navigate your website and your products.
Increase retention rate
Keep your users engaged with a variety of notifications like banners, pop-ups, and product announcements to increase retention and improve conversion rates.
Canva integration
Create stunning images on Canva quickly and pull them into your guides built with Helppier.
Tours & Triggers
Helppier lets users create multi-page tours to guide your visitors through your website and products. You can also set up triggers and timers to show the guide after a visitor performs a necessary action.
Comprehensive analytics
You can easily keep track of in-app message views and see the best-performing ones. Use these reports to improve communication with your customers.
Multi-language support
You get user guides and in-app messages in 65 different languages that you can translate, with Helppier.
Team collaboration
You can invite your team to work with you and understand your customers better. You can define your members’ permission to view, read and edit content as required.
StartupTalky
Helppier - Pricing
1 Code - $59.00
- 3 apps/websites
- 10,000 Monthly Active Users
- 1,000 NPS answers per month
- 10 published guides/messages per app/website
- 5 step guides
- 3 months data retention
- 2 Team members per app/website
- 3 Languages per app/website
2 Codes - $118.00
- 6 apps/websites
- 25,000 Monthly Active Users
- 2,500 NPS answers per month
- 20 published guides/messages per app/website
- 10 step guides
- 3 months data retention
- 4 team members per app/website
- 6 Languages per app/website
- Action & Triggers
- Segmentation
- Removable Branding
3 Codes - $177.00
- 10 apps/websites
- 50,000 Monthly Active Users
- 5,000 NPS answers per month
- 30 published guides/messages per app/website
- 15 step guides
- 6 months data retention
- 6 team members per app/website
- 10 Languages per app/website
- Custom Themes
- Action & Triggers
- Segmentation
- Removable Branding
StartupTalky
Helppier - FAQs
Does it work with the RTL website too?
Yeah, it works for all the websites.
Is the MAU per website or in total?
It's across all the websites in your account.
Does this work with the WordPress admin dashboard?
Helppier can be installed on your WordPress website but it cannot be installed from the admin dashboard.
What is segmentation?
This features requires a bit of technical know-how to use. With segmentation, you can target specific types of users based on different categories like male/female, or new/old customers etc.
I'm looking in my account after getting 3 codes, I see that I have an "X" next to tutorial videos, how come?
At least 5 codes are required to access the tutorial videos feature.
Conclusion
Helppier makes your job of engaging with your customers easier especially help them navigate complex websites or web-applications. It lets you create a variety of tutorials that will help you guide your customer.
This will undoubtedly lead to favorable customer reviews for your brand, and the best part is you don’t need to learn how to code.
So help yourself by using Helppier! Sign up today.
Author: Dev Kumar Padhy
Source : https://startuptalky.com/helppier-review/
Date : 2021-04-08T09:30:00.000Z